Delivery Information
Parcel deliveries: Boxes of logs, kindling and firelighters are despatched as a parcel unless purchased with a palletised product (bulk kiln dried logs). Orders above £100 value will receive free delivery. A delivery fee will apply on orders below £100 value. Parcels are despatched within 2 working days via DPD.
Pallet deliveries: Free nationwide delivery from Monday to Friday (9am–6pm open booking). Saturday delivery is available for an extra £45 fee. Please see below for full palletised delivery method information and FAQs.
Frequently asked questions:
How will my order be delivered?
Your order will be delivered from a lorry (as pictured below). If you have an extremely narrow road or difficult access, we recommend flagging this on the order form. Upon receiving the order we will check to see if there is likely to be a problem and if so contact you right away.
Frequently asked questions (Continued):
When will my order be delivered?
We will deliver on the day you select on the cart or checkout page. Your order will arrive between 9am – 6pm on your selected delivery day. We are not able to provide an exact arrival time, however an estimated time of arrival can be provided from 9:30am on your delivery day. Some drivers will also try to call in advance to say they are en-route.
Do I need to be at home/sign for my order?
No, you do not have to be at home or sign for the delivery (provided can be left safe on private property). The delivery driver will attempt to leave your order in a safe place as per any specific placement instruction provided when you ordered.
What happens if access isn’t possible?
If access isn’t possible, a refund will be provided, minus our costs incurred in delivering and collecting the order (a £50 cancellation fee).
What days do you deliver on?
We only deliver Monday to Saturday.
Weekday delivery is free and Saturday has an additional £45 charge.
What happens if there is a problem?
Should you have any problem or are unsatisfied in any way, contact us and we will make it our priority to put things right.
What are your delivery options?
During the checkout process you are able to book your delivery day.
There is no need to be at your address to accept delivery (provided the load can be left in a safe place on private property). Your premium log bags will be delivered between 9am and 6pm on your desired day, unless you select a time slot. Unfortunately we are not able to provide an exact arrival time, however drivers will try to call in advance to say they are en route.
How are your logs delivered?
Your order will be delivered on a lorry with a tail lift. On arrival, your logs will be lowered from the lorry, then moved using a pallet truck. If you have an extremely narrow road or difficult access, we recommend including this on your order form. We’ll then check your order form and contact you if we have any queries.
The delivery driver will attempt to leave your order in a safe place as per any specific placement instruction provided when you ordered.
How do I get rid of the pallet?
Please see our guide to recycling or disposing of an old pallet.
Can you deliver to my area?
We can deliver to most UK mainland addresses, but we recommend reviewing the delivery infographic above to make sure our delivery is suitable for your property. Please see below for a list of the areas across the UK we deliver to:
England:
- Bedfordshire
- Berkshire
- City of Bristol
- Buckinghamshire
- Cambridgeshire
- Cheshire
- Cleveland
- Cornwall
- Cumbria
- Derbyshire
- Devon
- Dorset
- Durham (County Durham)
- Essex
- Gloucestershire
- Greater Manchester
- Hampshire
- Herefordshire
- Hertfordshire
- Kent
- Lancashire
- Leicestershire
- Lincolnshire
- London
- Merseyside
- Norfolk
- Northamptonshire
- Northumberland
- North Yorkshire
- Nottinghamshire
- Oxfordshire
- Rutland
- Shropshire
- Somerset
- South Yorkshire
- Staffordshire
- Suffolk
- Surrey
- Sussex
- Tyne and Wear
- Worcestershire
- Warwickshire
- West Midlands
- Wiltshire
- Yorkshire, East Riding
- Yorkshire, West Riding
Wales:
Scotland:
- City of Aberdeen
- Aberdeenshire
- Angus (Forfarshire)
- Argyll
- Ayrshire
- Banffshire
- Berwickshire
- Bute
- Caithness
- Clackmannanshire
- Cromartyshire
- Dumfriesshire
- Dunbartonshire (Dumbarton)
- City of Dundee
- East Lothian (Haddingtonshire)
- City of Edinburgh
- Fife
- City of Glasgow
- Inverness-shire
- Kincardineshire
- Kinross-shire
- Kirkcudbrightshire
- Lanarkshire
- Midlothian (County of Edinburgh)
- Moray (Elginshire)
- Nairnshire
- Orkney
- Peeblesshire
- Perthshire
- Renfrewshire
- Ross and Cromarty
- Ross-shire
- Roxburghshire
- Selkirkshire
- Shetland (Zetland)
- Stirlingshire
- Sutherland
- West Lothian (Linlithgowshire)
- Wigtownshire
An additional charge may apply for delivery to non UK mainland locations.