My Delivery

Delivery information to be read in conjunction with our Terms and Conditions Page.

 

Vital Delivery Information:

white-labeled-delivery-schematic

Frequently Asked Questions:

 

1. How will my order be delivered?

Your order will be delivered from a 7.5 ton truck (as pictured above). If you have an extremely narrow road or difficult access, we recommend flagging this on the order form. Upon receiving the order we will check to see if there is likely to be a problem and if so contact you right away.

2. What happens if access isn’t not possible? 

If access isn’t possible, a refund will be provided minus our costs incurred in delivering and collecting the order.

3. Delivery days:

Please note we ONLY deliver on a Monday, Tuesday, Wednesday , Thursday, Friday and Saturday. Weekday delivery is free for orders over £125 and Saturday is an additional £25 charge.

4. When will my order be delivered?

One time purchase orders: We will endeavour to deliver on the day you select when you checkout. After your order has been placed we will email you confirming the delivery date (usually within 24 hours).

Subscription orders: Delivery will take place the first working day of your selected delivery month (unless we are infomed otherwise). We will email you two weeks before your delivery month as a reminder.

5. What time will my order arrive?

Your order will arrive some between 9am – 5pm on your delivery day. We are not able to provide an arrival time-slot, however drivers will try to call in advance to say they are en-route.

6. Do I need to be at home/sign for my order?

No, you do not have to be at home or sign for the delivery. The delivery driver will attempt to leave your order in a safe place as per any specific placement instruction provided when you ordered. Please note the delivery service is only contracted to leave at the kerbside.

7. What happens if there is a problem?

Should you have any problem or are unsatisfied in any way, contact us and we will make it our priority to put things right.

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