Essential delivery information:
You can book your delivery day when you checkout. No need to be at your address to accept delivery (provided Logs can be left on private property). Your Firewood will be delivered between 9am>6pm on your desired day. Free delivery on all bulk orders – Monday-Friday (standard working days). Saturday delivery is available for an extra £30 fee.
Frequently asked questions:
Q: How will my order be delivered?
Your order will be delivered from a 7.5 ton truck (as pictured below). If you have an extremely narrow road or difficult access, we recommend flagging this on the order form. Upon receiving the order we will check to see if there is likely to be a problem and if so contact you right away.
Q: When will my order be delivered?
We will deliver on the day you select when you checkout. Your order will arrive between 9am – 6pm on your selected delivery day. We are not able to provide an arrival time-slot, however drivers will try to call in advance to say they are en-route.
Q: Do I need to be at home/sign for my order?
No, you do not have to be at home or sign for the delivery (provided can be left on private property). The delivery driver will attempt to leave your order in a safe place as per any specific placement instruction provided when you ordered.
Q: What happens if access isn’t possible?
If access isn’t possible, a refund will be provided minus our costs incurred in delivering and collecting the order.
Q: What days do you deliver on?
Please note we only deliver on a Monday, Tuesday, Wednesday , Thursday, Friday and Saturday. Weekday delivery is free for orders over £130 and Saturday is an additional £30 charge.
Q: What happens if there is a problem?
Should you have any problem or are unsatisfied in any way, contact us and we will make it our priority to put things right.