Terms and Conditions
All our products are guaranteed. If you don’t like your logs, just let us know and we’ll make sure you get a refund or a credit note (subject to goods being returned). At the moment, we’re just delivering to the United Kingdom – but who knows what the future might bring! Weekday 9–6pm delivery is on us, but if you’d prefer a Saturday, we can do that for a £30 fee. We reserve the right to cancel any orders we can’t fulfil for any reason. If your order is cancelled, we’ll let you know right away and you’ll be refunded accordingly. Make sure you read the ‘my delivery‘ page so you understand the access restrictions. We’re unable to guarantee delivery dates to some areas of the United Kingdom. If this was to happen, we will contact you ASAP. If your order goes missing, or is damaged, between dispatch and delivery, we’ll send you a replacement order as soon as we can. If we’re unable to dispatch replacement goods within 7 days, you’ll get a full refund.
All national deliveries will be ‘Economy’, which is 3 to 5 days from dispatch and delivered on a pallet using a tail lift lorry with a hand pump truck (no crane facilities). Delivery is free on all bulk orders over £130 when delivered via our national delivery network within mainland UK (excluding Saturdays – £30 additional charge). All offshore destinations will be subject to a delivery surcharge. In the event of a customer agreeing to a delivery and not being at home during the agreed time period, or there not being a safe place to leave the goods, a redelivery charge of £20 per pallet will be made. Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will risk assess each delivery and always be as helpful as possible where conditions allow. In the event of a delivery not being possible due to poor access or gravel drive; the delivery will have to be ‘kerbside’ (i.e., left as near to the property as possible). Once delivered, the pallet on which the product is delivered automatically becomes the property of the purchaser. In the event of any dispute resulting in the goods being returned to Firewood Fund, payment will be refunded to the customer less the relevant charges. Lead times may extend during busy periods.