All of our products are guaranteed. If you don’t like your logs – just let us know, and we’ll make sure you get a refund or a credit note (subject to goods being returned).
At the moment we’re just delivering to the United Kingdom – but who knows what the future might bring!
Weekday delivery is on us, but if you’d prefer a Saturday we can do that for an extra £25 fee.
We reserve the right to cancel any orders we can’t fulfil for any reason. If your order is cancelled we’ll let you know right away and you’ll be refunded accordingly.
Make sure you read the ‘my delivery‘ page so you can understand the access restrictions.
We’re unable to guarantee delivery dates to some areas of the United Kingdom.
If your order goes missing, or is damaged, between dispatch and delivery, we’ll send you a replacement order as soon as we can. If we’re unable to dispatch replacement goods within 7 days you’ll get a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.
Products offered by us are displayed on our website in ‘real time’. This is to say that any product may be withdrawn from offer without notice.
Delivery will take place in the first week of the delivery month selected (unless you tell us otherwise).
If your address changes, please inform us or update your account your new address before your Delivery Month.
On termination of subscription, we will refund your money saved to date only (minus 5% to cover transaction charges incurred).