Frequently Asked Questions

Full Delivery Information – Compare Firewood Volumes

Frequently Asked Questions – Service Specific

Can you store kiln-dried logs outside?

Yes, kiln-dried logs can be stored outside. We recommend storing under shelter, such as in a wood store, shed or a greenhouse. Even if your kiln-dried logs do get slightly damp, they will most likely remain relatively dry internally and will still be suitable for burning. If your logs are looking damp, we recommend bringing in a batch that you intend to burn the night before you need them. This will help eradicate any external moisture. Seasoned logs are more prone to re-absorbing moisture whereas kiln drying actually helps seal the logs and prevent moisture re-entering them.

How are your logs processed?

  1. Our hardwood is sustainably sourced from British & European woodland.
  2. Hardwood trunks are loaded onto a truck and transported to a sawmill to be processed.
  3. The logs are then cut and split using machinery that is powered by electricity, often supplemented by solar power.
  4. Once the logs have been cut, they are put into a red-hot kiln to reduce moisture content (making them even drier than regular seasoned logs).
  5. After the logs have been baked in the kiln, they are tested by quality control to make sure they contain less than 20% moisture.
  6. These incredibly dry logs are then sorted into different sizes and are packaged ready to be delivered to any mainland UK address.

How do I get rid of the pallet or pallet crate? 

Please see our guide to recycling or disposing of an old pallet.

Kiln Dried Logs on Wood Burning Stove

How many logs should I order?

All stoves and open fires are different, however we’ve put together some estimates for different use-types:

For occasional use, you’ll most likely need either the 40-bag pallet or the 0.8m3 bulk bag. The bulk bag is equivalent to 29 small bags or nets of logs.

For moderate use (2 to 3 fires per week), either the 50-bag pallet or the 1.2m3 bulk bag will most likely suit your needs. The bulk bag is equivalent to 43 small bags or nets of logs.

For regular use (fires most nights per week), we recommend either the 80-bag pallet or 1.6m3 bulk bag. The bulk bag is equivalent to 58 small bags or nets of logs. Generally the more logs you buy, the lower the price per log.

How will my logs be delivered?

For delivery information click here.

Service standards?

We offer a money back guarantee and all queries will be responded to within 12 hours. If you have any questions, just send us an email and we’ll do everything we can to help. We strive to offer a 5 star service and you can see what our customers have to say on our independent review facility.

Why is a bulk log buying the best value?

Whilst Homebase, B&Q and Aldi sell reasonable logs, buying in small quantities works out more expensive than buying in bulk. Buying small qualities of wrapped logs also creates an unnecessary level of waste, compared to buying in a large bulk bag.

Firewood

Frequently Asked Questions – Kiln Dried Logs

If you’re thinking about buying kiln dried logs, you’re likely to have questions — from how they compare to other fuels to the best time of year to stock up. To make things easy, we’ve grouped the most common questions into clear sections. Whether you’re a first-time buyer or a seasoned wood burner, these answers will help you choose the right logs, store them correctly, and get the most heat for your money.

Kiln Dried Firewood Log Buying Advice

Buying firewood isn’t as straightforward as it seems. Prices can vary, supply fluctuates with the seasons, and there’s a lot to consider when comparing it to other heating methods. This section explains how to get the best value, when to buy, and how kiln dried logs stack up in terms of efficiency and cost-effectiveness.

Kiln Dried Log Information

Kiln dried logs are popular for a reason — they burn hotter, cleaner, and more efficiently than many alternatives. In this section, we answer key questions about what kiln drying involves, how these logs differ from seasoned wood, and why they’re often the preferred choice for homeowners with wood-burning stoves.

Log Quantities & Usage

How much firewood do you actually need? This section helps you estimate quantities based on how frequently you use your stove, how large your property is, and how long the cold season lasts. Get answers on daily, seasonal, and bulk usage to help plan your deliveries and avoid running short in winter.

Log Storage & Practical Tips

Even the best logs won’t perform well if stored improperly. Here we cover how to store firewood outdoors, protect it from moisture, and keep it in peak condition. A must-read for those new to wood burning or moving their logs between seasons.

Frequently Asked Questions – Firewood

Understanding the basics of firewood makes a big difference — not only for heat output but also for safety, cost-efficiency, and the lifespan of your stove. In this FAQ, we explore everything from choosing the best types of wood to identifying properly seasoned logs. Perfect for UK customers looking to get the most from their firewood.

Firewood Types & Qualities

The type of wood you burn matters. Some firewood burns hotter, some longer, and some cleaner. Here we break down the characteristics of popular hardwoods and softwoods used in the UK, comparing heat output, smoke production, and overall burn quality.

Firewood Preparation & Usage

Good preparation is the key to an easy-to-light, long-lasting fire. This section guides you through chopping, drying, splitting, and lighting your logs correctly. Whether you’re managing a large log pile or lighting a fire from scratch, these how-tos ensure safe and efficient usage.

Firewood Storage & Readiness

How you store firewood is just as important as the type of wood you use. Here you’ll learn about stacking methods, seasoning timeframes, and how to test if your logs are ready — ideal knowledge for keeping firewood safe from damp and rot in the UK’s wet climate.

Firewood Buying

Getting a good deal on firewood means understanding how it’s measured, sold, and priced. This section breaks down different units of sale (cubic metres, cords, builder’s bags) and offers seasonal tips to help you save money and avoid common buying mistakes.

Finding Firewood Near You

Finding trusted firewood suppliers near your location can save time and reduce delivery costs. In this section, we show you how to locate reliable stockists that deliver nationwide or operate in your local area.

Firewood Ash & Byproducts

Firewood ash might seem like waste, but it has surprising uses — especially in the garden. Discover how to safely reuse wood ash, its benefits for soil and plants, and what to avoid when handling it.

Other Helpful Resources

For extra guidance, here are some bonus articles to support your firewood knowledge — from understanding tricky terminology to handling damp logs the right way.